A customer called one of my employees a nigger. To be more precise, she said the employee was "acting niggerish." I'm breaking out into hives just typing that word and this woman is ranting in front of G-d and everyone about my employee is acting...well, see above. WHO DOES THAT!?
My employee, to her everlasting credit, did not immediately jump over the counter and beat the crap out of the customer, but very firmly told the woman she could not speak to her like that. I was not there at the time. Which the customer should give daily thanks for because if I had been, she would have found herself forcibly removed from the store with very clear and detailed instructions to never, ever show her face there again. As it is, I had the employee put a note in the customer's file and told the entire staff that she is to be declined service if she ever comes in again.
But seriously. I need to know. What is wrong with people??
My employee, to her everlasting credit, did not immediately jump over the counter and beat the crap out of the customer, but very firmly told the woman she could not speak to her like that. I was not there at the time. Which the customer should give daily thanks for because if I had been, she would have found herself forcibly removed from the store with very clear and detailed instructions to never, ever show her face there again. As it is, I had the employee put a note in the customer's file and told the entire staff that she is to be declined service if she ever comes in again.
But seriously. I need to know. What is wrong with people??
Current Mood:
pissed off
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